EVANS WINNER
951 BUENA VISTA DR. SE, K-107,  ALBUQUERQUE NM 87106 | 206.427.8628 |  <evans.winner@gmail.com>
OVERVIEW
Certifications: CompTIA A+ 2000 CompTIA Linux+ 2007
CompTIA I-Net+ 2006 Brainbench MS-DOS 6 [expired]
* 6+ years system operations experience involving unsupervised grave, swing or weekend shifts requiring independent problem-solving of hard- & software issues, understanding of escalation procedures & critical / disaster-recovery processes (5 were in a deadline-based, high-output production environment).
* Web development for idealstudios.com (1999-2001; now defunct) and for the Center for Infectious Disease & Immunity ; MS FrontPage, Emacs, ftp clients, Gimp, etc.
* 3 years phone, email & in-person support (1 phone support for demanding commercial clients, 1+ in a large heterogeneous environment). Perfect score on the customer service portion of the A+ exam.
EXPERIENCE
Webmaster Center for Infectious Disease & Immunity Albuquerque NM 1/2008-Pres
Web design/maintenence; helpdesk & general IT.
* CIDI page and TVDC page; Access-based billing database maintenance and documentation; help with procurement, billing, for office; misc. helpdesk (software installs, document scanning, troubleshooting, new system setup).
Computer Operator I / II Sur La Table, Inc Seattle WA 2/2006-7/2007
iSeries / Windows system operations.
* Submitting/monitoring/manipulating processes, monitoring network & print queues; report generation & distribution.
* Limited-scope system administration services (save/restores, IPLs, user account setup, assistance with ptf/cume installs, general object management) on the AS400; writing & maintaining procedural documentation.
* Company-wide tier 1 support for Tradewind POS software, Palm-based handheld scanners, touch-screen kiosks, general Windows XP & Mac OS/X desktop & laptops, Island Pacific / CommercialWare software in System i, green screen /  GUI clients, network password issues (using Active Directory client), Outlook, Excel, network & VPN connectivity, Monarch & other ticket printers, telephone & Vo IP systems. Used TrackIt call tracking software.
Computer Operator Automatic Data Processing Bothell WA 7/2000-11/2005
AS/400 / iServer midrange operations for payroll processing.
* Nightly batch jobs for financial transactions, tape cartridge & reel data backups & many types of miscellaneous processes.
* Oce 2040 / 750 printer maintenance; managed tape library & printer output.
* 2001 perfect attendance award.
Associate Customer Engineer ParTech, Inc. Boulder CO 6/1999-6/2000
Customer service-intensive grave shift phone support for Thinnet-based POS systems.
* Fixing operational errors; diagnosing hardware issues with touch-screens, printers, LAN, drives, etc; setup of network routing & other configuration issues & software upgrades on ParTech's POS software.
* Used NT Workstation & Clarify support database client
Computer Lab Monitor University of Colorado Boulder CO 1/1999-6/1999
Monitored university computer music lab. [Temp employee, not work-study]
* Support for pine email client in UNIX & other Internet clients on Macintosh 
d Fixing problems with cabling (mostly MIDI-related) & support for MOTU Digital Performer.
MISCELLANEOUS
* Programming / shell scripting / markup, roughly in order of proficiency: Emacs lisp; MS-DOS batch; (x)html; bash; BASIC. Also a bit of x86 Assembly, tcl/tk, C, CL, troff, LATEX. Code samples: <http://timbral.net/Code.html>
* ca. 1999-2001, Web designer / coder for [now defunct] idealstudios.com. Site sold 50+ retail items (mostly art prints). Involved JavaScript & Perl (cgi) integration.
* Host site `timbral.net' (Apache / linux / sendmail) from home.
EDUCATION
* Fort Lewis College, Durango Colorado, 2 yrs; University of Colorado, Boulder Colorado, 3 yrs; major: music composition; strong emphasis in music technology (Coda Finale, LilyPond, csound, CM, Max-MSP, etc.)
* Nancy & Ted Anderson Scholarship for Music Composition, 1996